Terms and conditions

Payments

Secure payments via Paypal. You can pay by credit or debit card or via Paypal.

 

Returns and Exchange

If when you receive your product, you are not completely satisfied you may return the item to us, within seven days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived.

Item must be in its original packaging, in the original box and tissue paper, packaging materials and still have the main label and swing tag attached.
 If the item is returned with any of these missing, we are unfortunately unable to accept it for a return or exchange.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. The Silk Vault will not be held responsible for items lost or damaged in transit. 

All shipping back to The Silk Vault is paid for by the customer. We are unable to refund you postal fees.
 Any product returned found not to be defective can be refunded within the time stated above.

 

Non-Returnable

For reasons of hygiene and public health, refunds/exchanges are not available for used items. This does not apply to faulty goods – faulty products will be exchanged like for like. 

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.

 

Incorrect / Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact The Silk Vault immediately. This will be given special priority and you can expect to receive the correct item within 72 hours (within Sweden). Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

 

Conditions Of Use

The Silk Vault and its affiliates provide their services to you subject to the following conditions. If you visit our shop at The Silk Vault you accept these conditions. Please read them carefully, The Silk Vault controls and operates this site from its offices in Sweden. The laws Sweden govern claims relating to including the use of, this site and materials contained. If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

 

Copyrights

All content included on the site such as text, graphics, logos and images are owned by The Silk Vault and are protected by international copyright laws.

 

License and Site Access

The Silk Vault grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
 This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of The Silk Vault.

 

Product Descriptions

The Silk Vault and its affiliates attempt to be as accurate as possible, however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

 From time to time there may be information on The Silk Vault that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
 We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologise for any inconvenience this may cause you.

 

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include taxes.

 The prices only include free delivery within Sweden. Delivery charges if sent aboard will apply.

 

Packaging

Medium, Large, Extra Large and Super-sized scarves are delivered beautifully wrapped in tissue paper inside a gift box with a luxury satin ribbon tied in a bow. Pocket Squares are delivered beautifully wrapped in tissue paper.

 

Delivery service

We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your place of work. We will dispatch your order within 1 – 2 working days after you placed the order and you will receive an email confirming the tracking number.

We aim to deliver within 3 working days within Sweden but sometimes due to high order volume please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. We send all parcels by recorded postal mail.

 

Company information

Registered company: Blom Design Stockholm, Polhemsgatan 20 B, Lgh 1002, 112 36 Stockholm, Sweden

Telephone: +46 (0)70 344 42 09